FAQ
1. Q: What Payment Methods Do You Accept?
We accept Visa and MasterCard credit and debit cards. Payments can be made over the phone or online via our website.
2. Q: Can I Pay via Invoice and Bank Transfer?
Yes, you can. Once an invoice is generated (online, by phone, or email), our bank details will be included on the invoice for your convenience.
3. Q: What is Your Cancellation/Return Policy?
A: We strive to resolve any issues with faulty or damaged orders. However, for orders that are specifically made or customised for you, refunds are not available.
4. Q: Where Should I Send My Artwork?
A: Artwork can be uploaded directly via the 'Upload Artwork' link at the order.
5. Q: What If My Order Arrives Damaged?
A: All orders are insured. If you receive a damaged package, please sign it as 'damaged' and notify us within 24 hours of receipt.